+44 (0)1743 270000
Terms & Conditions



All CSIA Ski Instructor courses and CASI Snowboard Instructor courses, provided by Instructor Academy in Andorra, are delivered in English. Prospective candidates must be fluent in the English language, spoken and written, to be able to grasp all teaching and theory aspects of the courses.

In consideration of the administrative support and payment processing services provided by Academy there will be a £25 Service Fee payable by the Academy Student to the Academy.  The Service Fee will only be payable by an Academy Student in the event of any Course being cancelled due to Force Majeure or for any other reason that is out of the control of the Academy and will only be payable by the Academy Student where a Course fee has already has been paid in part or in full by the Academy Student which is then subsequently agreed to be refunded to the Academy Student by the Academy.

It is important that you are adequately insured as soon as your Course is confirmed by the Academy Office so that you are covered for every eventuality before you travel and start your course.  It is your responsibility to ensure that you are adequately covered by appropriate Wintersports insurance in case you have an accident while on the Course, also for travel, Course cancellation, adequate medical cover, equipment and skiing/snowboarding. You will not be allowed to participate in a course without adequate insurance cover. Please supply full details of your insurance cover to Academy Office.  It is your responsibility to ensure you have the right insurance cover.  See our Insurance page for more information.

£100 deposit is due on booking a Course that has not yet been confirmed.  25% of the total Course fee is due with Booking Form by way of deposit for a Course that is confirmed. All deposits are fully refundable should a course not be confirmed for any reason. Final payment is due 1 month prior to the Course start date (or later than one month if a Course date has not yet been confirmed). All payments by Credit Card or Bank Transfer for deposits and/or final payments will be converted from Euros into £ Sterling using the published exchange rates on the day of the transaction (or converted on the date of the transaction where we have bought in extras for you i.e. bus tickets, lift pass, hotel etc so you may have varying exchange rates depending on the date your extras are booked) . Any outstanding payment for a Course will invalidate the Booking in resort. All payments must be made prior to departure.To pay by credit card, please contact Sandie on + 44 (0) 1743 270000

We accept most major credit cards (there are some exceptions that our Worldpay Payment Gateway in the UK will not accept).  We accept Bank Transfers to our UK Bank and total amount owing in £ Sterling needs to be transferred in full (check with the Academy Office before making a Bank Transfer).  If you pay by cheque there will be a £2.50 administration fee (per cheque). Please make cheques payable to Snowsports Instructor Academy Ltd. To pay by credit card, please contact Sandie on + 44 (0) 1743 270000

After receipt of your Deposit and Booking you will receive a Provisional Confirmation. Please do not book any travel arrangements until you receive Course Confirmation from the Academy Office. Receipts for a deposit payment do not represent Course Confirmation.  When we have reached minimum numbers (i.e. deposit paid Course bookings) we will confirm your Course and you will then be able to book travel.

Course prices include an Early Booking Discount.  The Early Booking Discount ceases on the dates noted on each Course.  Any deposit paid before the discount date deadline will secure the total Course price at the Early Booking Discount rate.  Any bookings with deposit received after the Early Booking Discount period has finished will not be eligible for any Early Booking Discount.

We are committed to providing a high-quality pathway to all our students.  If something goes wrong on your Course, we need you to tell us about it.  This will help us to improve our standards.
If you have a complaint, please contact us with the details.  You can write to us at:-
Snowsports Instructor Academy, c/o Suite 6, Sabrina House, Sabrina Court, Longden Coleham, Shrewsbury, SY3 7BF Or you can email us at info@instructor-academy.com Within three days we will send you an acknowledgement of receipt of your complaint and a copy of our Terms and Conditions.  We will then investigate your complaint.  This will normally involve passing your complaint to all parties concerned, who will review your complaint. We will respond within 21 days of receiving your complaint, confirming our final position on your complaint and explaining how the decision was reached.

The following Refund Policy will apply to any Course booking where a Course that has been confirmed to an Academy Student as proceeding but then is subsequently cancelled by an Academy Student:- 

Within five weeks (or longer period ) of Course start date - 100% refund of any deposit/course fees or hotel deposits paid (less one £25 Admin Charge) 

Within four weeks of Course Start date 75% refund of any course fees paid (less £25 Admin Charge) 

Within 3 weeks of Course Start Date 50% refund of any course fees paid (less £25 Admin Charge) 

Within 2 weeks of Course Start Date 15% refund of any course fees paid 

Less than one week's notice or a no show on Course – no refund

Refund for a cancellation at any time of any hotel booking made through the Academy Office will be made at the discretion of the Hotel concerned. An administration charge of £10 will apply to all hotel booking cancellations.

If  you cancel due to a ski or snowboard related injury either before or during a Course, then no refund will apply as your Insurance Cover should be adequate to cover your Course costs.

At any time the CSIA / Instructor Academy have the right to cancel any course, module, etc. without prior notice, and will not be responsible for any expenses incurred by the participant. Course fees will be refunded at 100%.

I acknowledge and accept that participation in courses, seminars, and other programmes (referred to herein as a "Course") provided, sponsored or run by one or more of Instructor Academy, the Canadian Ski Instructors' Alliance or the Canadian Ski Coaches Federation or the Canadian Association of Snowboard Instructors or the Canadian Association of Nordic Ski Instructors or the Canadian Ski Guides Association or their Agents (collectively or individually referred to herein as the "Corporation") involves certain inherent risks, dangers all of which I accept. These risks include, without limitation, property damage, or loss, physical injury, accident, illness and even death due to physical activity, contraction of diseases, environmental hazards and other risks inherent to participating in the Course.

I understand that at the time the Course will take place, precautionary measures may be required to protect myself and other participants in the Course from a contagious disease, such as the COVID-19 virus. I undertake to follow all applicable legislative, regulatory or governmental guidelines and requirements which may be applicable at that time, as well as any other guideline or procedure put in place by the Corporation to ensure my safety and the safety of other participants.

I further acknowledge that I am in good health and sufficient physical condition to participate in the Course. I acknowledge and agree that my participation in certain activities that are part of the Course may be dependent on full disclosure of any and all pre-existing medical conditions and that the Corporation may, in its sole discretion, refuse to allow me to participate in certain activities that are part of the Course due to the existence of certain medical conditions.

In consideration of the Corporation accepting this application, I, for myself as well as for my heirs, next of kin, assigns and minors for which I am responsible, hereby waive any and all claims against the Corporation, its/their directors, officers, agents, employees, contractors, Course Conductors, regional affiliates and representatives (all individually hereinafter referred to as “Releasees”) and release the Releasees from any and all liability for loss, damage, personal injury, accident, illness, death or expense (including legal expenses) that I may suffer or incur as a participant in a Course, including but not limited to damages resulting from fault or negligence on the part of any of the Releasees or on the part of any other participant in the Course and damages resulting from the consequences to me of any decision of any of the Releasees with respect to my performance in following a Course.

I further agree to indemnify and hold harmless the Releasees from any claims, demands or causes of action which are in any way connected with my participation in the Course.
I understand and agree that the Corporation make no warranties as to the Course, express or implied, the property on which the Course takes place or the equipment used during the course.
In the event that any provision of the Terms is found to be legally invalid or unenforceable for any reason, all remaining provisions will remain in full force and effect.
I hereby declare that I have read, fully understand and agree to the Terms and conditions. I am aware that by signing the Terms I am waiving and releasing certain legal rights, including the right to sue and to be awarded potential damages, which I or my heirs, next of Kin, executors, administrators and assigns have or may have against the Releasees.
Any limitation or exemption herein from liability is subject to applicable provincial law.

Neither party shall be liable for any breach, failure or delay in performing their obligations herein where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: power failure, Internet Service Provider failure, acts of God, epidemic, pandemic, civil unrest, fire, flood, droughts, storms, earthquakes, collapse of buildings, explosion or accident, acts of terrorism, acts of war, governmental action, any law or any action taken by a government or public authority,

By agreeing to these Terms and Conditions you are consenting for us to continue sending you emails detailing Instructor Academy News and Special Offers.






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The Instructor Academy, Suite 6, Sabrina House, Sabrina Court, Longden Coleham, Shrewsbury, SY3 7BF
Tel:  +44 (0)1743 270000

 Although the utmost care is applied when collating the information on this website, the directors and
staff of Instructor Academy cannot be held responsible for any errors or omissions.

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