+44 (0)1743 270000
Terms & Conditions



All CSIA Ski Instructor courses and CASI Snowboard Instructor courses, provided by Instructor Academy in Andorra, are delivered in English. Prospective candidates must be fluent in the English language, spoken and written, to be able to grasp all teaching and theory aspects of the courses.

It is your responsibility to ensure that you are adequately covered by insurance in case you have an accident while on the Course, also for travel, Course cancellation, adequate medical cover, equipment and skiing/snowboarding. You will not be allowed to participate in a course without adequate insurance cover. Please supply full details of your insurance cover to Academy Office.  This is your responsibility to ensure you have the right insurance cover.  We have arranged a special Insurance Scheme for our candidates. Please go to the 'Insurance' page.

£50 deposit is due on booking a Course that has not yet been confirmed.  25% due with Booking Form by way of deposit for a Course that is confirmed. All deposits are fully refundable should a course not be confirmed for any reason. Final payment is due 1 month prior to the Course start date (or later than one month if a Course date has not yet been confirmed). All payments by Credit Card or Bank Transfer for deposits and/or final payments will be converted from Euros into £ Sterling using the published exchange rates on the day of the transaction (or converted on the date of the transaction where we have bought in extras for you i.e. bus tickets, lift pass, hotel etc so you may have varying exchange rates depending on the date your extras are booked) . Any outstanding payment for a Course will invalidate the Booking in resort. All payments must be made prior to departure.

We accept most major credit cards (there are some exceptions that our Worldpay Payment Gateway in the UK will not accept).  We accept Bank Transfers to our UK Bank and total amount owing in £ Sterling needs to be transferred in full (check with the Academy Office before making a Bank Transfer).  If you pay by cheque there will be a £2.50 administration fee (per cheque).

After receipt of your Deposit and Booking you will receive a Provisional Confirmation. Please do not book any travel arrangements until you receive Course Confirmation from the Academy Office. Receipts for a deposit payment do not represent Course Confirmation.  When we have reached minimum numbers (i.e. deposit paid Course bookings) we will confirm your Course and you will then be able to book travel.

Course prices include an Early Booking Discount.  The Early Booking Discount ceases on the dates noted on each Course.  Any deposit paid before the discount date deadline will secure the total Course price at the Early Booking Discount rate.  Any bookings with deposit received after the Early Booking Discount period has finished will not be eligible for any Early Booking Discount.

We are committed to providing a high-quality pathway to all our students.  If something goes wrong, we need you to tell us about it.  This will help us to improve our standards.
If you have a complaint, please contact us with the details.  You can write to us at:-
Snowsports Instructor Academy, c/o Pimley Cottage, Sundorne Road, Shrewbsury, Shropshire, United Kingdom, SY4 4SA Or you can email us at info@instructor-academy.com
Within three days we will send you an acknowledgement of receipt of your complaint and a copy of our Terms and Conditions.  We will then investigate your complaint.  This will normally involve passing your complaint to all parties concerned, who will review your complaint. We will respond within 21 days of receiving your complaint, confirming our final position on your complaint and explaining how the decision was reached.

The following Refund Policy will apply to any Course booking cancelled by Academy Students:- 

Within five weeks (or longer period ) of Course start date - 100% refund of any deposit/course fees or hotel deposits paid (less one £25 Admin Charge) 

Within four weeks of Course Start date 75% refund of any course fees paid (less £25 Admin Charge) 

Within 3 weeks of Course Start Date 50% refund of any course fees paid (less £25 Admin Charge) 

Within 2 weeks of Course Start Date 15% refund of any course fees paid 

Less than one week's notice or a no show on Course – no refund. 
Refund for a cancellation at any time of any hotel booking made through the Academy Office will be made at the discretion of the Hotel concerned. An administration charge of £10 will apply to all hotel booking cancellations.
If you cancel due to a ski or snowboard related injury either before or during a Course, then no refund will apply as your Insurance Cover should be adequate to cover your Course costs.

At any time the CSIA / Instructor Academy have the right to cancel any course, module, etc. without prior notice, and will not be responsible for any expenses incurred by the participant. Course fees will be refunded at 100%.

I acknowledge and accept that participation in courses, seminars, and other programmes (referred to herein as "Course") provided, sponsored or run by one or more of the Canadian Ski Instructors' Alliance or the Canadian Ski Coaches Federation or the Canadian Association of Snowboard Instructors or the Canadian Association of Nordic Ski Instructors or the Canadian Ski Guides Association or their Agents (collectively or individually referred to herein as the "Corporation") involves certain inherent risks, dangers and hazards, in consideration of the Corporation accepting this application, I hereby for myself, my heirs, next of kin and assigns, agree to waive all claims against the Corporation and representatives (hereinafter referred to as "Releases") and release the Releases from all liability for any loss, damage, injury or expense that I may suffer from any negligence on the part of the Releases, and any recourse resulting from any decision of the Releases with respect to my performance on the Course.

By agreeing to these Terms and Conditions you are consenting for us to continue sending you emails detailing Instructor Academy News and Special Offers.






© Copyright 2018-2019 Instructor Academy  -  All rights Reserved - E&OE

The Instructor Academy   Pimley Cottages   Shrewsbury   Shropshire  SY4 4SA   UK 
Tel:  +44 (0)1743 270000

 Although the utmost care is applied when collating the information on this website, the directors and
staff of Instructor Academy cannot be held responsible for any errors or omissions.