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COVID SAFETY
 

Grandvalira Resorts presents its COVID-19
prevention measures for the 2020-2021
season


Grandvalira and Ordino Arcalís expect to open all of their slopes for the
whole season, provided the snow conditions allow it

Tests will be carried out regularly on the staff to guarantee the safety of both
employees and customers

The preventive measures applied at the resorts are certified by the quality
seals of Bureau Veritas and the OCA

Andorra is ranked second in the world for having conducted the most tests in
proportion to its national population, with a screening level of 177.9%,
making it one of the safest tourist destinations to visit

Andorra la Vella, 6 October 2020.
Grandvalira and Ordino Arcalís present their COVID-19 prevention measures for the 2020-2021 season.

The Ski Andorra resorts, together with the Andorran Government’s health authorities, have designed a prevention plan that aims to guarantee a safe environment for both tourists and Andorran residents.

In order to ensure the safety of the population and the peace of mind of tourists and visitors, tests will be carried out regularly on staff at the ski resorts, as well as on tourist sector workers and those linked to commerce throughout the country.

The Grandvalira Resorts expect to open all of their slopes this winter, provided the snow conditions allow it. Despite the current situation caused by the impact of COVID-19, Grandvalira and Ordino Arcalís’ commitment to offering a high-quality product remains unchanged.

List of the main COVID-19 measures to be applied at the Grandvalira Resorts:

• Tests will be carried out regularly on all staff to detect COVID-19 cases.

• It won’t be necessary for customers to cover their faces when skiing or snowboarding down the slopes, although the use of a mask or an approved Buff type neck gaiter is
recommended.

• All visitors over the age of 6 must cover their face with a mask or an approved Buff type neck gaiter on lifts, in waiting areas and at boarding points for mechanical installations. It will be mandatory for everyone over the age of six to wear a mask in enclosed spaces, buildings and common areas such as restaurants, schools, shops and ticket offices.

• A capacity limit will not be set at the resort for skiing and snowboarding, but physical distancing measures will be established at the most critical points.

• A capacity limit will not be set on the lifts, as per the indications from Domaines Skiales de France (DSF), the body which governs the regulations for mechanical lifts in Andorra.

• Where recommended, enclosed spaces such as restaurants, schools, shops or equipment rental shops have a reduced capacity and also require a minimum distance of 1.5 metres to be maintained between people. In these spaces, a queue management system will be implemented in waiting areas.

• Temperature checks will be performed before permitting access to some enclosed spaces.

• The cleaning and disinfection of common spaces will be reinforced. The cable cars and buildings will be treated using a photocatalytic system with a long-lasting effect that
eliminates viruses and bacteria from all surfaces. Air filtration systems will also be installed in the heating system air ducts.

• There will hydroalcoholic gel dispensers in the cable car boarding areas as well as in resort buildings and restaurants.

• The Ski and Snowboard School will adapt its technical teaching protocols to guarantee the safety of its customers and instructors.

• The preventive measures adopted at the resorts will be certified by the quality seals of the renowned companies, Bureau Veritas and the OCA.

• The self-service system has been improved, incorporating new sales machines and collection points for passes at the various access points to the resort.

• Contactless and CashGuard payments are recommended to avoid the staff having to handle cash

• The use of paper maps and informative materials will be minimised. The use of the Grandvalira and Ordino Arcalís Apps to stay informed and consult the slope map is advised. They work without having to be connected to the internet and include an audioguide. Prior booking at the à la carte restaurants is also recommended. With the aim of limiting capacity, service priority will be given to those with a booking.

Restaurants
Grandvalira Resorts' wide gastronomic offer will continue to seduce skiers' palates. The restaurants will follow the government guidelines issued by the Ministry of Health of the Government of Andorra. Wearing a mask is compulsory when not sitting at the table, and seating has been arranged to ensure a safe distance between the different groups. There will be hand disinfectant at the entrance to the premises and much more frequent cleaning and disinfection will be carried out. Restaurant menus will be in QR format to avoid paper handling. It is recommended to reserve a table in advance in those restaurants with a la carte service through the Grandvalira and Ordino Arcalís app and the websites grandvalira.com and ordinoarcalis.com

Après-ski at the resort
These events will not take place this winter. Like many other well-known resorts around Europe, due to its social commitment, Grandvalira has decided not to open its iconic après-ski spaces at the resort during the 2020-2021 winter season. Grandvalira is aware of the collective effort to overcome the current situation and does not consider in appropriate to jeopardise this sacrifice made. The iconic spaces of Abarset and Après Amelie will return the following winter ready to party and stronger than ever.

Sporting Events
This winter the Grandvalira Resorts are maintaining plans to hold first-class international events. For the seventh winter running, Ordino Arcalís will set the stage for the renowned Freeride World Tour, from the week starting the 22nd February through to the 27th. As for the Grau Roig sector of Grandvalira, it will host the Speed Ski World Cup, on dates still to be determined.

Andorra, a safe destination
Andorra is positioned as the second country in the world for having conducted more tests to control COVID-19 in proportion to its population, with a screening level of 177.9%. In order to ensure the safety of the population and the peace of mind of the tourists and visitors, tests will be carried out on the staff at the ski resorts, as well as on the tourist sector workers and those linked to commerce throughout the country.

All the businesses and premises in Andorra are implementing the necessary hygiene and safety measures to ensure the safety of all of its visitors, applying the directives and recommendations of the health authorities of the Government of Andorra. Additionally, they apply extra cleaning measures and provide hand gel. There are safety warnings in the cities, as it everyone’s responsibility to act in a way that protects visitors and workers alike. It is recommended to respect these regulations if they continue in force during the winter season.

Fortunately, skiing and snowboarding are activities which are practised outdoors, with equipment such as gloves and goggles, which help protect users.


















 

 

 

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